Following are our ticket and performance policies.
If you have any questions, please contact us at info@fourseasonstheatre.com
All sales are final. No refunds are available.
If you are unable to use your tickets, please call the box office up to one day prior to the performance so we can release the tickets to other patrons. FST will send you an acknowledgement treating the face value of released seats as a tax-deductible donation. Any cancellations sent via email will not be considered valid.
Inclement Weather:
If the weather is unfavorable, a decision will be made regarding matinee performances by 11:00 am and evening performance by 3 pm. On the day of the show you may call (608) 251-6607 for further information.
If you are unable to attend a performance due to inclement weather, you can receive a tax-deductible contribution for the face value of your tickets by sending them (along with a short note regarding your request) following the scheduled performance. Requests must be postmarked within one week of the performance. Our mailing address is Four Seasons Theatre, PO Box 55032, Madison WI 53705.
In the event of a cancellation, FST staff will notify local media outlets and leave a recorded message on our voicemail at (608) 251-6607. All patrons who purchased tickets in advance will receive a voucher for the face value of the tickets (not including handling fees and service charges) which can be used toward tickets for another FST performance in that season.
Four Seasons Theatre has established the following policies to help ensure the safety, comfort, convenience and enjoyment of all our patrons:
- Everyone, regardless of age, must have a ticket to enter the theater for any ticketed performance. Infants and children under 5 are not admitted to a performance (unless otherwise noted) as a courtesy to our actors and other patrons.
- Some of our shows are geared toward older audiences. Parents of younger children should check the website for recommended audience ages.
- All electronic devices (cell phones, pagers, watch alarms, etc.) should be turned off prior to the performance. No recording devices (camera phones, cameras, video recorders, etc.) are permitted during the performance.
- No food or beverages are permitted in the theater.
- In consideration of audience members with scent sensitivities and allergies, please use perfumes, aftershaves, and other fragrances in moderation.
- Latecomers will not be seated until an appropriate time in the performance. At that time they may be seated in the back or sides of the house until intermission or a break in the performance.